6.+Testing,+evaluating+and+maintaining

l)Distinguish between the new system and the old and develop a plan to ensure the system will be updated each year. (10 marks)
The new system is faster, simpler, and more efficient but does not have the face-to-face communication of the old system which is more personal, this issue is rectified through the use of Skype and Sightmax which provide audio and visual communication. This combination of positives come hand-in-hand with the implementation of the new communication system which gives ALTEC the edge over its competitors. Below is a yearly plan to ensure the system is kept up-to-date. - Update database of past clients - Monthly data backup - Sweep/ cleanup of emails - Re-training of staff in both new system and old (in case new system crashes) || - R&D for new programs - Update database of past clients - Monthly data backup - Hardware checkups and replacements || - R&D for new programs - Update database of past clients - Monthly data backup - Sweep/ cleanup of emails - Basic software updates including windows, Microsoft, internet || - R&D for new programs - Update database of past clients - Monthly data backup || - Monthly data backup - Update database of past clients - Sweep/ cleanup of emails - Hardware checkups and replacements || - Monthly data backup - Update database of past clients - Re-training of staff in both new system and old (in case new system crashes) || - Update database of past clients - Monthly data backup - Sweep/ cleanup of emails || - Update database of past clients - Monthly data backup - Hardware checkups and replacements || - Monthly data backup - Update database of past clients - Sweep/ cleanup of emails - Basic software updates including windows, Microsoft, internet || - Update database of past clients - Monthly data backup || - Update database of past clients - Sweep/ cleanup of emails - Monthly data backup - Hardware checkups and replacements || - Monthly data backup - Update database of past clients ||
 * Month || Up-dates to be completed ||
 * January || - R&D for new programs
 * February || - Skype upgrade/ update
 * March || - Sightmax upgrade/ update
 * April || - Email upgrade/ update
 * May || - R&D for new programs
 * June || - R&D for new programs
 * July || - R&D for new programs
 * August || - R&D for new programs
 * September || - R&D for new programs
 * October || - R&D for new programs
 * November || - R&D for new programs
 * December || - R&D for new programs

m)Critically analyse the effect on users of the information system, participants and people within the environment. (10 marks) Completed by Terrisha Moodley
To gauge the effects of information systems on the users and participants, an interview or survey often occurs. This is because if these people are positive about a system then it is more than likely to be a success, however the opposite is also true. Below is a list of some of the effects of information systems on users and participants and all should be considered when creating evaluation tools.

The communication system that will be employed may make some staff feel uncomfortable as they might not want changes in the way that work is undertaken at the organisation. The Internet is an incredible resource for almost anything that people use for everyday activities such as research, shopping, banking and most importantly in this situation, communication. Many older people 60 years and older still don’t know or care what it is however. Many parents or grandparents in that age group don’t have a computer and they really don’t have an understanding of what the Internet is and what you can use it for. Therefore, by changing the way in which their actual work duties are undertaken, the business might experience staff that are unwilling to adapt to the new system.

With the new communication system eliminating all face-to-contact, a lack of social contact will be evident. Using e-mail rather than personal discussion can also delay decision-making. Many executives avoid conversation because they may be forced to make a decision or express an opinion. If they can keep communications within e-mail, they can continually go back and forth without having to commit. Management by failure to act may be the new favored process. This would not be an appropriate process for the business as the company would excel to build their client base and start the designing process as soon as possible. Personal discussion can be found to be the foundation of communications. Once this foundation is established, it enables all of the other forms of communication. Having a personal connection builds trust and minimizes misinterpretation and misunderstanding. This is beneficial to the organisation as misunderstandings can have negative impacts on both the company and the client as money can be invested in a project that the design team have misinterpreted. Not only would the company's image suffer but also clients are more likely to share the mistakes with others which will therefore decrease business in the future.

Another factor that needs to be addressed is the ergonomic concerns for all the users of the new system relying mostly on using technology to communicate. Office work is diverse, with jobs ranging from those that demand a high level of skill and knowledge, for example journalists, financial administrators, to those where the worker has little control over their work or the organisation of their working day such as call centre and data processing work. Regardless of type, many office jobs are now dependent on the use of computers. In addition to completing computer work tasks, communication via email and instant messaging also requires workers to spend time at the computer screen: in the past, the need to communicate ensured that workers moved away from their desks and interacted with other members of the workforce. The increasing use of palm-held devices, and the use of computers at home also adds to the screen-dependent workload.

Therefore the many effects on the users if the information system need be analysed before implementing a new communication system for the company.